eSIM download whilst with sky

[Muller1414]

I am with sky and transferred to EE. Had email with temp mobile number while I wait for number to switch over. Been told to download eSIM. When I click Link product and input EE mobile number it said sent code to mobiles??? I can’t see it as not activated sim !!! Am giving up the will 

[Michael_D · Accepted solution]

Hi @Muller1414 

Welcome to the community.

It does sound like something isn't going right if you aren't able to access the eSIM.

If you give our customer service guides a call from another phone, and they can help to get your account linked so you can then access the eSIM.

Michael