SIM card damaged

[Ta1981]

I am abroad and my EE SIM card is damaged. Can I request eSIM while I am abroad? If not can I request Norma SIM card to be posted to my address? as I cannot get in touch with EE customer service. 
thanks

[bristolian]

There are complications with activating any replacement SIM whilst abroad - it "might" work, but comes with no guarantees. You should expect to be offline until you return to the UK

You can certainly request a replacement SIM is posted to your billing address by calling CS, or obtain one with photographic ID at an EE retail store.

[Ta1981]

Hi,

can I order sim replacement via email to be posted to my address while I’m still abroad?

 Thanks 

[Leanne_T · Accepted solution]

Morning @Ta1981 

Thanks for coming to the community. 

As @bristolian has advised, to order a replacement SIM cars to be delivered to your home address you would need to call us and the team will get this sorted for you. Full details can be found in the How Do I Swap My SIM or Get a New SIM? page, 

Leanne 🙂