eSIM Download fails in mobile app

[iammac]

Dear Community,

Whilst trying the initial download of eSIM from the My EE mobile app ( Settings --> Replace my SIM/eSIM -> eSIM - Instant download -> This device ) I get the error below.

I am setting up a second Personal line on my phone - see my original post on what I am trying to do. I have since been in touch with EE and purchased a eSIM Plan. Whilst I am due to receive the QR code for the new eSIM in the post I thought I would give the My EE App a go and try downloading the eSIM from there to save a bit of time (and cut down on the support loop if anything does go wrong).

When I try to download from My EE App the app throws the following error 

[Northerner]

Hi @iammac 

It won't work if you're having a QR code sent out in the post. 

Thanks 

[iammac]

Thanks @Northerner much appreciated. Was trying that after direction from EE CS. I will hang tight and await the QR code!

[Vitacity]

I have NOT requested an e-sim over the post and I still get the same error message. 

This was an issue experienced two years ago and now that I'm back I can see is still unresolved. 

[Vitacity]

Just for those that may wonder how two years I got it resolved. EE tech support were unable to resolved remotely. We spent an hour trying. So we concluded that the only solution was to get the physical piece of paper printed code. Good old school. It took a while week for the code to arrive in the post. So not great. 

[Vitacity]

But once received I followed the instructions and it worked fine first time around.