Roaming

[zobbit]

I have just returned from a cruise and urgently needed to use my data and phone calls while in Cyprus (EU), Greece (EU) and Turkey (non-EU).  In the good old days you could buy a roaming pass BEFORE leaving.  Now you have to wait until you arrive in the country whereby (if you are lucky) you will get a text from EE welcoming you that country. It will also give you options for buying either a 24 hour pass or a 7 day pass.  What the text fails to explain is how to actually buy these passes. No links included. Sending various texts to 150 just resulted in duplicate A1-generated rubbish which was of no help.  I had to shell out £65 to access the ship's wifi.  Having been with EE and before that, T Mobile, for 20 plus years, I am now seriously looking for another provider.

[XRaySpeX]

The Welcome text on arrival in a country should contain a link to where you can buy the roaming pass.

[Leanne_T]

Hi @zobbit 

Thanks for coming to the community. 

Do you have a screenshot of the text you received? This should have included a link to purchase the roaming pass, or you can visit add-on.ee.co.uk to purchase a pass. 

Leanne. 

[Schockwave]

@zobbit , using your phone and data on a cruise will cost you money and is expensive, so unless you want to use a lot of wifi, not worth the money, in my opinion. The only time you can use your phone connected to network is when it is near land or port.

[bristolian]

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@Schockwave wrote:

@zobbit , using your phone and data on a cruise will cost you money and is expensive

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Indeed, and it's an inherent issue with cruise lines. You are a captive audience without any ability to choose alternative provision, so for certain services they will use that for their commercial benefit.