Cannot get EE PAC code due to "account status''

claw888
Explorer

‎24-10-2023 03:55 PM

Hi

I am a PAYG customer and I believe my account is still active.

 I have been trying to get the PAC code from the app and web, but not successful.    After each attempt, I receive an SMS saying 'Hi from EE.  Sorry, due to your account status for xxxxxxxxxxx, we are no able to process your request.   Please log into ee.co.uk/myee or call 150 to request your switching information, PAC or STAT'

What is wrong with my account status as I can still see the credit and I have just sent a chargeable SMS?

More importantly, what should I do to get the PAC

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎24-10-2023 05:10 PM

Hello @claw888 ,

Welcome to the community,

How long ago is it since you used your phone and sim card? You may need to contact customer service to resolve this.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
claw888
Explorer
In response to Schockwave

‎24-10-2023 06:01 PM

Recharge in May. Just send a SMS ( chargeable) today.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-10-2023 07:51 PM

Are you trying to text 65075 for your PAC? If you have more than 1 no. on your EE a/c you can't use that & will need to call CS for your PAC. That is probably the status it is referring to.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP