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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Forgot to enter pac code

I’ve just taken out a sim only contract, but forgot to provide a pac code to keep my current number and clicked to get a new EE number. Am I able to provide this pac code at a later date, if I go into a EE store will they be able to do this for me?

Switching old number to ee

Need advice switched my old number to ee. When I phone my old number appears but when I text the ee number appears. Any advice? 

Marg19 by • Investigator
  • 822 Views
  • 5 replies
  • 9 Helpful

Resolved! damaged phone and swapping sim cards

I have an account wit three phones on three different numbers> I have a smashed screen that has stopped working on one phone. Can I remove the SIM from this Samsung Galaxy S23 FE and put it in one of my Iphones to get a useable phone? Thanks. 

sim order

I’ve recently ordered a sim card online using a promo code which gave me a discount of 50%, everything went fine and the order was placed. However the next day I received a message saying my order was cancelled without any specific reason.  I have th...

Porting

I put in my new we sim yesterday restarted phone register sim then put in old one when will I know when to put back in my ee sim

SkyeWolf by • Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade issues

So, New phone has arrived and swapping my sim from old phone to new phone didn't seem to just work, messed around last night trying to set up an esim and transfer over the esim to new phone. Managed to get it working and had a signal last night. When...

Aliwil by • Visitor
  • 663 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to receive SMS and calls after port

Hi, It’s been over 24 hours since I have ported to EE. I am able to do outgoing calls but there’s no incoming calls or SMS. I am using an iPhone 11Can someone from @EE have a look into this?

AAhmed11 by • Investigator
  • 996 Views
  • 5 replies
  • 3 Helpful

Can’t download my eSim

I’ve recently moved over to EE and I’ve put my order in over the phone for an eSIM. All I have received is an email explaining how to download my eSIM but everytime I put my number and email address in, it says the information doesn’t match. My old p...

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