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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Porting duration

Hello, how long does it take to port my number from my previous provider to EE and how can I know if the porting will be taking place as I got the SIM from the store and was assisted by one of your store staff with the whole process yesterday which w...

XAde by • Visitor
  • 402 Views
  • 2 replies
  • 1 Helpful

Transfer current number to my new EE account

I'm trying to get my number over to my EE account using the switching form. I've got my PAC code from Giffgaff but it keeps giving me an error message. Does anyone have any useful information on the best way to get this done? Any help would be apprec...

CazX3 by • Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful

I just texted 65075 to EE for my PAC

Genius I just texted 65075 to EE for my PAC because I want to leave, was following instructions from OFCOM - but instead of complying they sent me their 'Welcome to EE's Port IN service' please reply with the number you want to transfer from another ...

NickSeee by • Visitor
  • 1827 Views
  • 2 replies
  • 1 Helpful

upgraded phone

the sim card insert broke , got it all out i think, can i get a replacment at the local ee store?

Gusgus53 by • Investigator
  • 268 Views
  • 2 replies
  • 0 Helpful

SIM card

Hi, I have just received my SIM card. Im wanting to keep my number from a different provider. I ordered the sim and input the pac number at the time but the sim isn’t that number, how long does it normally take to change numbers? thanks 

Tania- by • Visitor
  • 286 Views
  • 2 replies
  • 3 Helpful

Replacement Sim

Hi, my old sim wasn’t working so I went into a local EE to get a replacement sim which the staff put in my phone. I was told it would be activated by midnight today. Do I need do anything else with my new sim and how would I know if the sim has been ...

Stevie93 by • Established Contributor
  • 589 Views
  • 10 replies
  • 4 Helpful

Why am I getting a new sim card?

So I've upgraded my phone, I'm getting an iPhone 16 pro (it arrived yesterday but not making the switch until the weekend). It's my first iphone, I've always had android. When I upgraded over the phone I did ask about eSim and they said do I want to ...

Resolved! Sim card disconnected

Sim card is being read as disconnected and i can only make "emergency calls". I have cleared my cache, swapped sim card slots and restarted multiple times but still no change. Can anyone help please?

mdh123 by • Investigator
  • 1595 Views
  • 9 replies
  • 3 Helpful

BT to EE - Phone number not updating

My partners BT phone contract was moved to join onto my EE account this week, and I was told that nothing would be needed in terms of a PAC code - simply change over the sim when it arrives and her number will move over - all done their end apparentl...

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