SIM cards & Porting

Phone not reading sim card

I’ve had my phone since march 2022 with no issues and last night my phone stopped reading my SIM card. I’ve tried resetting network settings, turning my phone on and off again, removing the SIM card from the phone and putting it back it but nothing i...

New Sim only

Hello, I have come to the end of my contract and I would like to move to a Sim only plan. How do I ensure my friends and family discount is applied to this? Thanks. Tamara.

Still no SIM card

I ordered a SIM card last week contract on my account as a extra line, I still haven’t received it? I’ve tried to track order and it says that it’s unavailable and can’t do it. it was supposed to be for my daughter birthday tomorrow. Any ideas? I got...

No OTP from Santander after porting my number to EE

Help please, i've just ported my number from Virgin media to EE - i'm not receiving OTP's from Santander, i've spoken to them and to the EE helpdesk who said i should be good to go but its still not coming through!There was a 30 min wait on the ee he...

Trying to find a way to get an Esim

I'm coming to the UK to study at Oxford in about a month. I want to set up an eSIM on my phone so that I can have a functioning phone when I arrive. Is there a way to buy an eSIM online ( as I don't have an address for them to send a SIM to yet) (I a...

Number transfer

Hi I ordered a new phone and requested my number is transferred. Sent the PAC code on ordering but how long before this transfer happens ? tried using the online form but it isn’t recognising the PAC. Is this because it’s been used ? Please help

Is it possible to port a number when outside of the UK?

If an EE eSIM card is activated in the UK, would I then be able to port a number whilst abroad or does that need to happen whilst still in the UK too?

I have two EE accounts and I want to swap the numbers on those two accounts.

One of them is ending soon, and I use that number more. I'm aware it's not simple but asking the store today they said about calling 150, but a forum search said about porting. What is the most up to date / recommended way to do this, if it's possibl...

SIM card locked

Hello my phone is telling me my sim is locked and keeps asking for a puk code

Resolved! phone reports that number is different

Phone reports a number on the sim that is different to the actual number. First tech help really didn't understand the problem and never called back.Second tech, said network reset would solve - it didn't.When I phone out, my correct phone number is ...

SIM cards & Porting

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