SIM cards & Porting

Just received a new SIM (new customer) SIM not provisioning.

So the SIM has been sat in my phone for 10 hours and still says it's not provisioned. I've tried rebooting and airplane mode etc to no joy. Surely this isn't normal? Only says it should activate itself and does quote a maximum of 24 hours but in al...

Moved over via BT call centre, not got old number

Hi, moved over ftom BT via the BY call centre last week. They said I would keep my old number but that hasn't happened yet. Is there a way to check if the number transfer is in progress?

Invalid Sim

Ny mother-in-laws EE sim in her phone is showing as 'invalid' on her PAYG Alcatel mobile. Only used once in a blue moon, so I have tried reactivating it with EE online, but EE does not recognise the mobile number as there. Any thoughts other than get...

Transfer old EE PAYG number to new EE PAY MONTHLY sim.

Hi,I have added a new Pay Monthly sim to my account that will be used be my father-in-law. He would like to keep his old PAYG number and I've spent nearly an hour with customer service only to be told they have to speak to him to get confirmation, h...

car sim card

have a sim card in my car, but I cant remember the phone number to top it up..is there anyway i can find out number just with serial number on SIM card?

Phone lost, cannot get new sim to work. No one at aEE answering

Hi,Can anyone help please? Phone went round the washing machine so, bought a new one and he sent me a new Sim. First one just would not register so have sent me another one. Says it will connect automatically within 10 minutes, now the following day ...

Re: How do I get a pac code?

It’s funny how you get through to the upgrade department quickly but if you need a pac code to go to another network provider it’s a myth to get through to the leaving department.its really frustrating when you’ve been a loyal customer for 13 years ...

Resolved! Replacement sim. Isn't working

I ordered a replacement sim, it says that replacement sim. Should be activatedBut it's still showing no service on my Phone.

Transferring from another network to EE with same number

I recently moved from Vodafone to EE and used my PAC code to transfer my number over to EE. however when I send messages it says they're from a different number, not the one I carried over. And it shows two seperate bills on my account. I can't work ...

must be after date of birth

Hello everyone, I am trying to move to EE but when I try to get new contract on credit control check page it gives 'must be after date of birth' error so I can not go on, I have cashback so I don't want to go EE shop or call, I tried couple of other ...