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Lost phone and sim

Justin97
Visitor

‎04-11-2022 08:29 PM

im on pay as you go and I’ve lost my phone and sim can I still keep the same number as I use it for work 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎05-11-2022 06:46 AM

Hi @Justin97

Thanks for coming here. 

To report the phone as lost, you would need to call us on +44 7953966250.

Our Mobile Care team will block the phone and SIM card for you and start an insurance claim if you have lost cover with us or send you a replacement SIM card with the same number. 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne. 

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