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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Questions about a Canadian visiting the UK

I have a friend from Canada who is coming to visit the UK for a few months and she has a few questions. She would like unlimited 5G on her phone, can she come to the UK and get an EE phone and simcard on a contract? If she isn't allowed to get a cont...

AnnieGun by • Explorer
  • 1202 Views
  • 5 replies
  • 4 Helpful

Resolved! Sim Card deactivated while abroad

Hi, I am currently abroad in Brazil and unfortunately my sim card (phone number XXXXX XXXXXX) has been disconnected, although I have regularly received SMS on the number.I urgently need this number back, is there anything you can do to re-activate pl...

clarkcap by • Explorer
  • 1502 Views
  • 3 replies
  • 2 Helpful

Phone number changed after upgrading sim plan

As the title says, my partner upgraded her sim plan and all of a sudden she can't receive calls or text. She can make them but it looks like her number is completely different. The online tech help is next to useless.. "do you have any signal strengt...

Buckleberry by • Valued Contributor
  • 3507 Views
  • 23 replies
  • 7 Helpful

Moving from T-Mobile

I want to move my number from a T-Mobile phone to EE. On the website there is a link to a dedicated department for this. The link only goes to a page which shows how wonderful EE think they are. Am I missing the link I require amongst all the promos ...

Moved from BT- old number not transferred

I set up a new contract and handset plan with EE, via the BT call centre. They said porting would be automatic. I’ve had my new phone for 48 hours and my old number hasn’t been transferred. I’ve tried entering the PAC code in my EE myself, but not re...

eSim

Tried activating a eSim this morning for my iPhone 11 Pro but when it sends an activation code through it says the code is invalid. Have tried 5 different codes now. Anyone experienced this issue before and gotten a resolution that doesn’t require si...

SawR91 by • Visitor
  • 1204 Views
  • 8 replies
  • 0 Helpful
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