Physical sim deactivated and e-sim not working

[Shachi]

Hi

I tried to activate my e-sim today and it downloaded the e-sim and added it to data plan 

But  my physical sim was  deactivated.before I could activate my e-sim. hence when i try to activate my e-sim I don’t get the  code .

i m not able to use my phone and I really need to sim.

I am in a flux - not sure what to do 

[Jon_K]

Hi @Shachi.

What happens if you try to activate your eSIM now?

If you're unable to do it, you'd need to get in touch with our Customer Care team.

Jon