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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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No service

Hi, I got a new phone delivered and I’ve changed to my new SIM card and activated it. But my new phone is just saying no service. Any ideas at all? Thankyou

Resolved! Number not ported over

I joined EE on Tuesday in store. My number ported over yesterday. My wife’s hasn’t. I checked my Vodafone account yesterday morning and both PAC numbers had disappeared from my account so assumed the process was in action.  This morning my wife’s num...

Br1ckT0p by • Investigator
  • 782 Views
  • 3 replies
  • 1 Helpful

Old Number NOT Ported - Zero help from EE

I am disabled. Cannot speak. I was using 1 mth rolling £12 contract with Smarty/3 network but low data speed in my area. Switched to EE/BT for 5G speeds. I told Smarty I was moving. Requested a PAC. They sent it immediately. I applied for £37 pcm unl...

mehere by • Investigator
  • 3095 Views
  • 15 replies
  • 1 Helpful

Port new number in and keep old number.

Hi, I have purchased an O2 number (with a PAC code) that I would like to use on my EE account instead of my current number. I'm on a sim-only contract with an eSIM, and I would also like to keep this number for a month or so until I have updated my p...

My SIM stopped working

My old SIM stopped working all of sudden, so I ordered a new SIM. However, the new SIM doesn't work either and it still shows NO SERVICE.

JeanPi by • Investigator
  • 718 Views
  • 7 replies
  • 0 Helpful

Resolved! Download esim using website and/or myEE app - PROBLEMS

Some time ago EE launched the facility to download esims without the need for a bit of paper by creating the QR code online. This feature has never worked properly.  I created the QR code but it's invalid.  I have called tech support and complained f...

Why so difficult to activate replacement sim?

Surely I can't be the first and only person to have experienced this: I lost my phone last week (sim only contract) so ordered a replacement sim. It arrives and to activate it I have to go to ee.co.uk/simpin. Fine. Now the completely backwards bit ab...

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