Physical Sim card not working

[Profile closed]

please can someone help me with my physical Sim card as I have been on the phone to ee customer services regarding my physical Sim card as it, is not working but  the ee shop is unable to help me as I am vulnerable and disabled and have no proof of ID. I am not able to go into store to get help with my physical Sim card. My eSIM is working ok the ee customer services are trying there best to help me and support me as much as they can, and I appreciate all there hard word please can someone help me to get my physical Sim card up and running. Please can you contact me by email you can email me on xxxxxxxxxxxxxxx@xxxxxxxxxxxxxx please can you help me to get my Sim card activated for the number xxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @Profile closed 

I'm very sorry to hear this has happened. 

We have no access to accounts on the community and the personal details posted have been removed for you. 

Have our customer service team sent you a replacement SIM card by post? 

Leanne.

[XRaySpeX]

If you have an eSIM it disables your physical SIM. You can't have 2 SIMs on the same no.