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Phone number changed after upgrading sim plan

As the title says, my partner upgraded her sim plan and all of a sudden she can't receive calls or text. She can make them but it looks like her number is completely different. The online tech help is next to useless.. "do you have any signal strengt...

Buckleberry by • Valued Contributor
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  • 23 replies
  • 7 Helpful

Moving from T-Mobile

I want to move my number from a T-Mobile phone to EE. On the website there is a link to a dedicated department for this. The link only goes to a page which shows how wonderful EE think they are. Am I missing the link I require amongst all the promos ...

Moved from BT- old number not transferred

I set up a new contract and handset plan with EE, via the BT call centre. They said porting would be automatic. I’ve had my new phone for 48 hours and my old number hasn’t been transferred. I’ve tried entering the PAC code in my EE myself, but not re...

eSim

Tried activating a eSim this morning for my iPhone 11 Pro but when it sends an activation code through it says the code is invalid. Have tried 5 different codes now. Anyone experienced this issue before and gotten a resolution that doesn’t require si...

SawR91 by • Visitor
  • 1023 Views
  • 8 replies
  • 0 Helpful

Resolved! keep the number

I have a prepaid EE phone number, I bought a plan together with an EE cell phone but a new SIM came and I would like to keep the number I already have, is it possible? 

Resolved! Look to get a pac code for one number on my account.

I am trying to get a pac code for one of my numbers on my account.  I have two numbers currently and only want to cancel one.  Texting pac doesn't work, and is telling me to log into my account, but I can't find where to request pac code when logged ...

amo127 by • Visitor
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  • 1 replies
  • 2 Helpful

Resolved! sim transfer?

i have 2 phones on my contract overall, and i am wondering can i swap sims of my 2 phones over with each other as one has my main phone number and id like that to be on my other phone, would this cause any issues ?

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