Data sim not working

[Jimmyjimmy]

I've bought an ee pre loaded  data only sim on amazon. When I plug the dongle in it flashes to say its connected to network but laptop says there is no net connection.  I've been to an ee shop but they couldn't help as they don't sell the sim I bought. Any suggestions.  Thanks

[Leanne_T]

Hi @Jimmyjimmy 

Thanks for coming here. 

Are you able to try the SIM card in a phone to see if a network signal shows? 

Did you purchase the SIM card with a top up and data pack? 

Leanne.

[Jimmyjimmy]

Thanks for your reply. I can't try it in a phone. The dongle flashes to say its connected. It was bought with data pre loaded. I bought it on amazon as I'm registered disabled, for ease really. Its not really any use if I can't take it to an ee shop. I'll just put it down to experience. Get a card elsewhere.  Thanks again. 

[James_B]

Hi @Jimmyjimmy,

Welcome to the EE Community. 🙂

Which dongle are you using?

If it was purchased for use with another network, it may need some settings changing to work on EE.

James