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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Converting eSIM to physical SIM that is in use

Hi,I have a contract on my account which was originally provided as a SIM.  This was converted to an eSIM and given to a family member to use on their iPhone, so they could make use of the data I'm paying for.  The original physical SIM ceased to wor...

Durzel by • Investigator
  • 620 Views
  • 2 replies
  • 1 Helpful

How do I contact EE if I have no workable sim?

I've moved to EE from BT. BT have already turned off my previous SIM services. The new EE sim is showing not provisioned. I cannot active the EE sim as I am unable ro receive a text or call on either the old or new sim card. There appears to be no ch...

DOWNIE75 by • Visitor
  • 1048 Views
  • 1 replies
  • 1 Helpful

Resolved! PAC CODE

How do I keep my old number. I have a PAC number but for some reason I can't find where to activate it?

Technic by • Explorer
  • 421 Views
  • 1 replies
  • 1 Helpful

SIM card still hasn't arrived

Sigh. Not a great first experience of EE. Ordered SIM on 25/11 but no sign yet (maybe delivery has been screwed up by post strikes). No online facility to ask for help, other than a complaint form. Gave up on the phone line after 15 minutes on hold l...

Jon_T by • Investigator
  • 853 Views
  • 10 replies
  • 0 Helpful

Resolved! How do I contact EE, if my Sim is not working to report it?

My Sim card has suddenly stopped working and my phone (Samsung S22 Ultra) says "Sim not provisioned".I have tried removing the sim and replacing it, turned on and off flight mode, rebooted phone, ran the Samsung Sim diagnostics (shows as normal), but...

Technik21 by • Established Contributor
  • 4322 Views
  • 4 replies
  • 4 Helpful

Sim card

Last night while playing about with my phone I hit the e-sim button on my new phone and now my normal SIM card will not work at all in either phones. 

Lee259 by • Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Delivery for sim

I ordered a new sim last week Monday and I still don't have a replacement, so I ordered another one and still nothing.. Can't live chat or call anyone because well.. I have no sim.. any ideas what to do I'm in desperate need

Will56 by • Explorer
  • 350 Views
  • 3 replies
  • 0 Helpful
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