SIM cards & Porting

Resolved! Transfer number

Hi I took out a new contract with EE last Thursday and asked to transfer my number. I received my new SIM card on Saturday but my number still hasn’t transferred. I’ve no text message or anything. The email I had to say my order was accepted said my ...

No esim

Made an order for a SIM only deal. I chose the e SIM option hoping it would be quicker.I've received confirmation of the order but no link for the e sim. I've checked my account and I can't seem to find anything there either. Just need the email sent...

Resolved! New eSim Connection

HelloI set up a monthly sim account on Thursday requesting to use a eSim to hopefully speed the process up. I received a summary email and direct debit confirmation but nothing since and i still have no account details showing in the app. Does anyone...

Resolved! How can one order an evaluation eSIM?

I want to be able to evaluate the network, but need to be able to evaluate multiple at the same time, so need an eSIM (I have four to evaluate, but solely two physical slots, so I need eSIMs). I have read some of https://ee.co.uk/help/mobile/getting-...

Porting sim card on contract

Resolved! eSIM transfer from Physical after 'access to brand new standalone 5G service' of

Hello,As stated in the title, yesterday I have requested and activated an eSIM after a text yesterday evening offering access to a new 5G service. I quite eagerly took this up as I have terrible service in my flat I've lived in for the past 6 years, ...

Resolved! eSIM activated but not working / unable to contact customer service

Hi - I have tried to activate a new eSIM with a new iPhone (existing account, transferring from my other iPhone would not work. I have no service and my number is just showing as 000000000. I have reset my network settings and restarted my phone twic...

Resolved! How do I buy an esim!?

I want an esim for just one week whilst I'm on holiday. I already have a physical sim with Giffgaff. I've got a physical sim with EE but I've not used it. No information on the website or app. From what I've read I can only have an esim if I ta...

Resolved! sim don't support 5g

I want to know whether my package support 5G or not, the 5G standalone on my phone could not be switched on

Resolved! 150

Why is talking to a human impossible, as I needed to check something regarding my SIM card, as I believe I had a scam attempt.But every time I phoned 150 or the 0800 number, I got stuck in a stupid sales loop and not a single option to be passed on t...