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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Proof for replacement sim card

Hi, few days back I took a replacement sim in EE store and they didn't give me any receipt for that sim and I tried calling EE customer service many times but they didn't give me any thing related to that. Is there any way to get it in store or onlin...

Resolved! Not receiving texts after number port

Hi there. I have exactly the same problem. Ported my number to EE and since then not receiving sms messages. Everything else is working fine, but sms messages not coming through. I can receive all phone calls, but sms are only received from 150. I'm ...

Wish36 by • Investigator
  • 996 Views
  • 9 replies
  • 3 Helpful

Replacement SIM

Hi I lost my phone last week, have no other means of communication. I went into the Swindon branch to get a new one and they coudl not do it in store, so they ordered one. It was meant to arrive next day -  this was last Wednesday/Thursday.How can I ...

Keejteej by • Explorer
  • 500 Views
  • 4 replies
  • 3 Helpful

eSIM transfer

HiI have upgraded my iPhone and my eSIM has not updated. Because its a work phone eSIM it can't link me on my ee account, anyone had a similar issue and know how to resolve? 

I cant receive sms

Hi i have just install new EE sim. I have one other network as well. I am not receiving sms on this number.Please help me in this.

Resolved! sim porting

i ported my number from O2 to EE online on the 22-08-2025 and it says the sim will be delivered in 2 working days,but with the bank holidays coming up on the 25th of august. is it possible that i collect the sim in store instead of waiting for the de...

Juni_Gill by • Investigator
  • 490 Views
  • 3 replies
  • 1 Helpful

Pay As You Go

Hiya! I’ve made a mistake with my monthly Pay As You Go payment. I was meant to pay for my existing SIM, however, I’ve instead bought a new Pay As You Go. This was today. I’ve received an email saying I’ll receive my new SIM soon, however, I don’t wa...

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