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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! New SIM-card and 0 credit after buying £10 pack

Hi. I bought a new SIM-card yesterday and when I registered, I bought the £10 subscription pack with 20 GB, 500 mins etc. I can use data, but it’s not possible to send texts or make calls. It says 0 in credit, but on “allowances” it says that I have ...

Resolved! Replacement Sim Request

Unfortunately I got caught in the rain yesterday and I believe my sim card is now damaged.How do I get a replacement sim card?  I can't seem to order online as they want to send an OTP number to my phone.  And if I call the helpline number (a mobile)...

JoannaSa by • Explorer
  • 815 Views
  • 1 replies
  • 0 Helpful

Re: Number not ported.

Me too. I called and they told me just to wait until my Plusnet sim stopped working. I’m still using it today , but my EE contract started on 2 Aug. 

5heilo by • Explorer
  • 753 Views
  • 4 replies
  • 0 Helpful

Where is my SIM card?

I ordered a new SIM card 17th July (new customer) it still hasn't arrived. I cant get beyond options menu as I do not have an EE number yet. Tried entering my order number on the tracking site and that isn't working.How can I find out where my SIM is...

james477 by • Investigator
  • 1987 Views
  • 5 replies
  • 3 Helpful
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