Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activating an esim

Ella60
Explorer

‎16-09-2023 08:22 PM

I need to activate an esim but the activation code is going to a mobile number that isn't on the network (because the sim isn't there). Is there a way of getting the activation code emailed instead of texting?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-09-2023 09:08 PM

@Ella60  You’ll have to call customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ella60
Explorer

‎17-09-2023 09:31 AM

So, I called customer services.

Apparently, they have a system that cancels the physical SIM (which would allow a text message to be received) when you download the eSIM. It's impossible to activate your eSIM as the physical SIM is deactivated.... what idiocy! Even if they kept the physical SIM active for an hour it would work...

 

0 Helpful