SIM cards & Porting

No service on new phone

I’ve just upgraded my phone from the I phone 13 pro to the iPhone 15 I’ve done what I believe needed to be done but now I have no service at all and doesn’t say I’m connected to the EE network. I thought putting my old sim in from my 13 would work bu...

SIM card

my sim card is not working

BT Family SIMs (4 sims) changing to EE and adding sims.

I have a BT family sim with 4 numbers in all and it’s about £50/mth for all. If I change my main sim to Smart plan All Rounder SIM Unlimited can I add new Sims to this and if so how much are they? I can’t seem to be able to change everything all at o...

Suspected SIM / phone issue

A couple of issues here on which I'd be grateful for any help. I purchased a new sim yesterday, new number with it. I was pay as you go before, but could not keep the old number due to the age of the phone / old number not being registered. The new S...

My number hasn't ported over from BT

My number should have been ported over to EE from BT, my sim no longer works, I can not text or call. And it appears I'm paying both EE and BT for a mobile service I can not use.  I'm so frustrated , I can not get any help to sort it. I can not open ...

Can't make calls after transferring my previous mobile number

Hi, I've just received a message from EE to say my previous number has been transferred to my new EE account:"Your existing number transfer to your EE plan is now complete, please turn your device off and on again for these changes to take effect. Fo...

Re: Have locked sim after 3 failed entries and require PUK code?

Am in Thailand and have bought a roaming SIM but my phone appears to be blocking it 

Esim

Id like to pay my £9.60 monthly bill off my debit card , i think itvwas due toda

I'd like to pay my bill £9.80 for the month and order my partner a new EE sim card please  

eSIM has issue

I have transferred my phone number to eSIM from iPhone 13 to 15. In mobile service settings, The 13 says phone number has successfully transferred to 15 and the SIM card will now no longer work, however I have no signal on the 15 and cannot see any o...