SIM cards & Porting

PAC code and ending contract

I have a multiple subscription with 2 numbers. I am trying to end the contract and obtain PAC for both numbers. Mine has gone through fine but my husband has been unable to get the passcode number from EE to allow for him to then get the PAC code. Th...

Pac code

Need to get a pac code for a sim card,tried the text service with the sim card,but nothing happens,it's a new pay as you go sim card,and when I put it in the phone it does not seem to be active.Any help please?

No service on new phone

I’ve just upgraded my phone from the I phone 13 pro to the iPhone 15 I’ve done what I believe needed to be done but now I have no service at all and doesn’t say I’m connected to the EE network. I thought putting my old sim in from my 13 would work bu...

SIM card

my sim card is not working

BT Family SIMs (4 sims) changing to EE and adding sims.

I have a BT family sim with 4 numbers in all and it’s about £50/mth for all. If I change my main sim to Smart plan All Rounder SIM Unlimited can I add new Sims to this and if so how much are they? I can’t seem to be able to change everything all at o...

Suspected SIM / phone issue

A couple of issues here on which I'd be grateful for any help. I purchased a new sim yesterday, new number with it. I was pay as you go before, but could not keep the old number due to the age of the phone / old number not being registered. The new S...

My number hasn't ported over from BT

My number should have been ported over to EE from BT, my sim no longer works, I can not text or call. And it appears I'm paying both EE and BT for a mobile service I can not use.  I'm so frustrated , I can not get any help to sort it. I can not open ...

Can't make calls after transferring my previous mobile number

Hi, I've just received a message from EE to say my previous number has been transferred to my new EE account:"Your existing number transfer to your EE plan is now complete, please turn your device off and on again for these changes to take effect. Fo...

Re: Have locked sim after 3 failed entries and require PUK code?

Am in Thailand and have bought a roaming SIM but my phone appears to be blocking it 

Esim