SIM cards & Porting

PAC Code

I am a new customer trying to move my old SKY mobile number onto my new EE account. I have a PAC code from SKY and have tried adding my information on the porting form but each time the form is saying to enter a correct PAC code. It states the form s...

Sim doesnt work - No way of reporting without a working phone!

My Sim Card keeps cutting out. Sometimes turning phone off helps but not any more. AM trying to report the fault as I assume they have to send me a new one. Went to 'Contact Us' on web page and they have no email address or live IT chat just a phone ...

New number

I have ordered a new number and it hasn’t arrived yet. when can I receive it

Excellent Customer Service Recognition

I’ve seen similar requests on the forums but EE still hasn’t provided its customers with a method of recognising excellent levels of customer service, therefore please would a moderator send me a private message to which I can reply in order to do th...

Resolved! Esim set up but was sent in post . How do inactive it

HelloI added an esim option to my google.pixel 4a.The operator said he couldn't email.me QR code to down load but would post it out.I have a SIM card that's arrived and no instructions. Only QR code is to download app.

Resolved! E-Sim

Am I able to get an E-sim replicating my current sim card and put it in a second device like an ipad while keeping my physical sim in my main phone? Will they both be active at the same time or will I only be able to use one at a time? Thanks.

Esim

my phone has deleted the eSIM from my phone, I can’t make or receive any calls. I need help my phone won’t work with my house wifi

Resolved! Re: 5g sim

I have a 4g sim and want to change to a 5g sim card.

EE bungles everything

I transferred two numbers in to EE from BT, as part of the BT restructuring. I staggered the two numbers as I did not want a total blackout. To begin with, when I transferred my number everything was fine but then I transferred the wife's number on...

Resolved! My Phone Has Stopped Working. I have an old style Micro SIM (2FF)

My Phone Has Stopped Working. I have an old style Micro SIM (2FF) rather than the new style Nano SIM (4FF).Should I,1. Buy a phone that can take the old style Micro SIM (2FF).2. Buy a phone that can take the new style Nano SIM (4FF).If 1. will EE sti...