SIM cards & Porting

PAC encountering difficulties

I've just joined EE from Three. When ordering my new phone and contract, I provided the PAC code that I was given from Three. My phone arrived yesterday and I've received a text notification to say that something has gone wrong with my PAC port-in re...

Esim

Hi I am a new customer. I requested eSIM because I use normal sim for my other number. I have IPhone 15 pro. Lady at the phone, at the customer service yesterday, could not locate my phone eSIM settings on my iPhone. After 30 mins she said that she w...

Switching from Business to Personal - cancel first?

I'm out of contract on a Small Business SIM but weighing up my options of what to do next and whether to stick with EE. If I request a PAC code and decide to start a Personal SIM-only deal with EE rather than a new Business deal, can I use the PAC co...

eSIM Quick Transfer on iPhone?

Hi,Does EE now support this facility?  The last post I can find on the subject was around 3 years ago, at which time the answer was 'no'.I'm looking to change an iPhone 14 Pro in the coming months, unfortunately the US version does not have a physica...

Hello, i have a sim card and i can't acces it

No service

Hello, so I got sent two new sims because I got a new phone but the sim tray doesn’t open in the iPhone 14 Pro.  I then rang up EE and they said to transfer it to ESIM and so I did and it didn’t work and then I rang three more times on different days...