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Pixel 9 Pro with old sim

PixelSpawn
Explorer

‎11-09-2024 07:24 PM

Hi all,

I got the new Pixel 9 Pro delivered today. Upgraded just the phone and asked to use my old sim card. When inserted, my phone number seems to be changed. How do I fix it please?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-09-2024 10:07 PM

Hi @PixelSpawn 

It's not possible unless you have inserted a different SIM or you asked for a new number. It won't just randomly change. 

If you call your number from another device does it connect. If not then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎11-09-2024 10:51 PM

Test by making & receiving some calls.

Is your correct number operative as you would expect?

0 Helpful