PUK code

Lynne66metcalf
Investigator
Investigator

Hi 

my sim has been blocked and I need a PUK code, the info does not match up with what’s on my ee account and of course I can’t call ee, my partner has tried ringing off his phone but still no help, any idea how to get a code 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

OK, thanks for trying, @Lynne66metcalf 

I recommend speaking with our Mobile Care team. They'll be able to give you the PUK code and make sure your account is set up correctly so that you can manage it going forward.
Chris

View solution in original post

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

@Lynne66metcalf : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

When logged in it isn’t laid out that way, just home , shop help and sales, very frustrating 

Christopher_G
EE Community Support Team

Could you try following this link directly to the plans and subscriptions page please, @Lynne66metcalf? Log in, scroll down to the Phones and devices section and it should be there.

Chris

It does not take me to a plans and subscriptions page, 

Christopher_G
EE Community Support Team

OK, thanks for trying, @Lynne66metcalf 

I recommend speaking with our Mobile Care team. They'll be able to give you the PUK code and make sure your account is set up correctly so that you can manage it going forward.
Chris

Thank you all sorted now 

Ad117
Visitor

Hi I need put code 

XRaySpeX
EE Community Star
EE Community Star

@Ad117  : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP