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Community Activity
Returned EE old kit already and have a proof but still asking to send back
Hi Dear I have returned Old EE kit but keep receiving emails money will be deducted for not sending. I have a proof of Royal Mail send receipt.
Less than 1mbps speed since January
The same signal issue has persisted for over 3 month but ee keep closing the case so that it looks like they’ve resolved an issue and a separate one has arisen. I’m assuming this is to ensure they meet internal SLAs.The excuse I keep being given is t...
Highly unstable Wifi
My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...
Add-ons page not working and unable to buy roaming package
I am in Belgium currently and need to buy an EU roaming addon for my pay-as-you go monthly package. When I go to the page on my account it’s saying the page isn’t working, and has been saying this since yesterday.Is there an alternative way of buying...
Resolved! Equipment return
Hoping someone can help me with this one. Earlier this year I went with EE for TV and Broadband, 3 engineers and 3 separate days off work later the signal was just not there. Ended up having to cancel and EE were great, actually said to the guys on t...
Now TV says no membership
Ive just got EE TV set up and now TV is saying there is no membership I am logged in with the same email as my EE account and is asking me to pay how do I fix this
Advice on broadband switch
Hello guys and gals,I need some advice about what will happen with my old subscriptions and direct debits after my switch from TalkTalk ADSL broadband to EE Full Fibre 500 broadband.For nearly 20 years, up until last Tuesday (29 April 2025), I had fu...
Friends & Family code not working
Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...
Roaming refresh
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
Will i be charged extra
Will it cost me extra to tx me friend on weeks holiday to Italy from from the UK I'm on unlimited everything plan please help !
