SIM card not received

Aptime · ‎14-09-2024

I booked a SIM card on the EE official website on September 10th, 2024. The website stated that it would be delivered within one to two working days. However, it is now September 14th, and I have not received any updates, including SMS notifications or emails about the dispatch.

Schockwave · ‎14-09-2024

Hello @Aptime ,

Welcome to the community,

You will not get notification about SIM card delivery, they are sent out via second class post, so depends how good the post is and can take 3-5 working days to reach you.

You can, however, if near an EE high street store and have a photo ID with you, get it in a shop if you need it sooner.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎14-09-2024

Hello @Aptime ,

Welcome to the community,

You will not get notification about SIM card delivery, they are sent out via second class post, so depends how good the post is and can take 3-5 working days to reach you.

You can, however, if near an EE high street store and have a photo ID with you, get it in a shop if you need it sooner.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Aptime · ‎16-09-2024

You mean I can just take my BRP to an EE store to get the SIM card, right? Even if I ordered it online and am transferring from a LEBARA number to EE.

Schockwave · ‎17-09-2024

@Aptime , yes you can, but do remember to take some form of photo ID with you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.