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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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ESIM / account closed

I need to order a new eSIM for new phone but apparently the ESIM number will be or has been closed.There was no notification of this happening1. How to reopen account 2. Receive a new QR code for esim

Resolved! SIM blocking

Is it possible using the app to temporarily block a SIM piggybacked onto my account?Thanks 

Hotmill1 by • Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Re: PAC code not working

Hi we are having exactly the same problems , both our phones will not accept the PAC codes whichever way you try just keeps saying wrong format  should be ABC123456 , we have until 6th June  

pekker71 by • Explorer
  • 407 Views
  • 3 replies
  • 1 Helpful

2 different numbers on sim

Hello, I joined EE from Virgin Media in October, I transferred my number over and everything has been fine.Expect, one of my family members asked me which number was mine as the number she texts me on isn't my number (maybe the original SIM number) b...

I need a puk code

Hi I can not make calls on my phone I need a puk code please help as I am a Carer and need to use my phone ASAP 

Resolved! Upgrading to smart phone

I only use my very old mobile for emergencies and when I need to verify my ID by text.  I’m on EE pay-as-you-go.  I’d like to upgrade to a smart phone (refurbished?) so I can use apps.  BUT I still want to stay on PAYG.Can I keep the same phone numbe...

I cannot get the QR code for my esim card

I am applying for a monthly payment sim card, when I received my sim card, I tried to transfer it into the esim through the ee app, the ee shop in London, and telephone support. They all don't work and ask me to wait. Is there any method can help me ...

jimmy91 by • Investigator
  • 1097 Views
  • 7 replies
  • 1 Helpful

Resolved! faulty sim card

hi.My SIM hasn't been working for a week.Keeps saying no SIM or network coverage on my phone. i bought a new SIM,but i need to keep my old number and my credit.how do i do this.please help thank you phil.

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