ESIM / account closed

[StephanieR24]

I need to order a new eSIM for new phone but apparently the ESIM number will be or has been closed.
There was no notification of this happening
1. How to reopen account 

2. Receive a new QR code for esim

[James_B]

Hi @StephanieR24,

Welcome to the EE Community. 🙂

The next steps would depend on the reason your account was closed.

Was there a payment issue or had you given notice to cancel your contract?

James