PAC code not working

[pekker71]

Hi we are having exactly the same problems , both our phones will not accept the PAC codes whichever way you try just keeps saying wrong format  should be ABC123456 , we have until 6th June 

[pekker71]

Please help Leanne or EE support , we are a family with 2 disabled people we were told this process of keeping our numbers from bt to ee would be simple ,but oh no . Spend all day trying but the PAC codes on both phones aren’t the right format ABC123456 so no phones in case of emergencies 

[bristolian]

If no PAC has been provided, your existing (old) phones will remain active for now - this shouldn't create any safety issues.

You may need to submit your PAC via CS, if the webform doesn't accept them.

[Katie_B]

Hello @pekker71. 

Thanks for coming here. 

I can see @bristolian has provided you with a helpful response. 

Please let us know if you have any further questions. 

Katie