SIM cards & Porting

New SIM Card. Unwanted new number!

I upgraded my mother in laws plan via chat. She is not tech savvy and I use my email to enable the account and upgrade etc. With the upgrade I was told that a new sim would be delivered. I checked that the number would not change. Unfortunately (or f...

SIM card problem

I think my SIM card has been disabled as I cant make or receive calls or text. Am waiting for a replacent card but have no way of contacting or receiving texts/phonecalls and there has been dodgy activity from an unknown phone which seemingly has acc...

Still waiting on number transfer

Mine is the same I’m moving my number from 02 to EE. PAC number was taken on Wednesday and I received phone Thursday evening. Was told number would be transferred by today and it still isn’t done it’s getting annoying now and EE in Craigavon don’t an...

SIM not working

My number didn't convert to ee

It's already 48 hours gone but it didn't convert to ee network. It's very bad service of ee. 

New sim

Does anyone know if there is webchat for Ee if so I do I get onto it without ringing

Network puk

Need network puk to unblock my  device 

Bought eSIM in error- wanted sim

Hi, just added new sim to my account but wanted an ordinary sim .. purchased online..and discovered I had an eSIM.How do  I get eSIM changed ? I bought this a few hours ago. I’ve not downloaded the eSIM. (Just an observation, I do think the ‘sales’ p...