cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I ordered two sim only deals last week but only one sim has arrived!

DJLJinnit
Contributor
Contributor

Do sims arrive separately?

I can't get through either because I'm not sure what department to call! 

 

Any advice? 

Thanks 

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

That's great to hear @DJLJinnit

Once you have your PAC code you can complete this online form.

More information on Transferring Your Mobile Phone Number to EE can be found on our help page.

Katie

View solution in original post

4 REPLIES 4
Katie_B
EE Community Support Team

Hi @DJLJinnit

Thanks for coming here. 

Did you order the SIMs on the same day?

If you ordered more than one SIM these will arrive separately. 

Katie

DJLJinnit
Contributor
Contributor

Many thanks - the other one arrived in the post today.  Too late to cancel my other provider and a bit confused why they don't arrive together - but they are here - cheers 

Now i need to get a PAC and transfer our numbers - any tips?

Sim only 24 month contract 

Katie_B
EE Community Support Team

That's great to hear @DJLJinnit

Once you have your PAC code you can complete this online form.

More information on Transferring Your Mobile Phone Number to EE can be found on our help page.

Katie

DJLJinnit
Contributor
Contributor

Thanks all.