I ordered two sim only deals last week but only one sim has arrived!

[DJLJinnit]

Do sims arrive separately?

I can't get through either because I'm not sure what department to call! 

Any advice? 

Thanks 

[Katie_B]

Hi @DJLJinnit. 

Thanks for coming here. 

Did you order the SIMs on the same day?

If you ordered more than one SIM these will arrive separately. 

Katie

[DJLJinnit]

Many thanks - the other one arrived in the post today.  Too late to cancel my other provider and a bit confused why they don't arrive together - but they are here - cheers 

Now i need to get a PAC and transfer our numbers - any tips?

Sim only 24 month contract 

[Katie_B · Accepted solution]

That's great to hear @DJLJinnit. 

Once you have your PAC code you can complete this online form.

More information on Transferring Your Mobile Phone Number to EE can be found on our help page.

Katie

[DJLJinnit]

Thanks all.