30-07-2023 08:04 AM
Morning,
Thinking of switching my 4 family plan sims from bt mobile to ee and moving the existing moblie numbers of to ee too but have a couple of questions which I have asked several helpful ee staff in the mobile care team but werent 100% sure. The questions are:-
Any help would be truely appriated?
Solved! See the answer below or view the solution in context.
30-07-2023 11:05 AM
Hello @j0nezjm0519uk.
Welcome to the community.
If the transfer happens instantly without a PAC code and is a simple migration you should receive information on what number is on each SIM once you receive them.
Katie
30-07-2023 11:05 AM
Hello @j0nezjm0519uk.
Welcome to the community.
If the transfer happens instantly without a PAC code and is a simple migration you should receive information on what number is on each SIM once you receive them.
Katie
29-04-2024 07:18 PM - edited 29-04-2024 07:19 PM
I’ve just tried to transfer a Bt mobile service to EE and as above was told as soon as the sim was put in the phone and a call made the old phone number would switch straightaway … it hasn’t
30-04-2024 07:36 AM
Hi @Al2626
Welcome to the community.
Could you try restarting your phone this morning please? Let me know if it's all changed over.
Chris
07-11-2024 05:05 PM
Hi
switched two phones from BT to EE
Received a new sim for each phone in a seperate envelope with note giving new and old numbers
port happened automatically (although not quick,a good few hours!)
Now having trouble seeing phones on the EE app!!!!!
Cheers
08-11-2024 08:14 AM
Hi @ken178
Thanks for taking the time to let us know what's been happening.
It's great to hear that your phones are up and running and that your port is now complete, with your numbers moved.
Were you able to see your phones in the app before the port, or are you just setting this up now?
Rach
08-11-2024 10:10 AM
Rach_H
Ported from BT
MyBT worked a treat
EE App not so good Still cant see either phones on app. Cant set Spend Cap, Parental Control
Have not tried BBand or TV yet as still waiting for Full Fibre indstall, fingersb crossed
Ken
08-11-2024 10:26 AM
Thanks for letting me know a little more about what has happened @ken178.
Can I just check if you had waited until after the port went through to complete the setup of your online account?
Rach