SIM card purchase

Walk02
Explorer

‎09-11-2024 04:56 PM

I purchased 2 SIM cards on 31/10/24 and they still have not arrived, I have downloaded the app, clicked help, no option to message, I would like a refund please can you assist with this? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-11-2024 06:18 PM

Hi @Walk02 

Are they PAYG Sims or pay monthly contract.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Walk02
Explorer
In response to Northerner

‎09-11-2024 10:38 PM

Hi, they are pay as you go with £10 credit in each

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎09-11-2024 11:10 PM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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