SIM cards & Porting

Lost sim

hi I’ve lost my SIM card while abroad and need a new one (but want to keep my number, and subscription plan as is). How do I get a new one? thanks! 

E-sim

Got an EE E-sim, scanned it and it downloaded and appears as turned on. Still shows "emergency calls only" and everything I send a messages (normal) it waits for a connection. This is a dual sim phone. Samsung. How can I resolve this?

We’re having trouble linking your products

I can neither link my phone with my new EE card nor can I port my old phone number to EE.Any reason why that is the case? I can receive text messages with the new number and use the code.It seems you have some internal issues. Can someone fix that fo...

I want an old number

My number hasn’t changed over

I swapped from O2 to EE but my phone number hasn’t caught her over yet. I can receive iMessage and what app but normal texts or call are coming through my old phone. 

PAC/STAC Issue

Hello, I tried porting my number across with my PAC Code on 13th March over the phone with EE support. The lady on the phone asked for both the PAC & the STAC and simultaneously I had two back to back texts from my old provider at 14:25 that a reques...