SIM cards & Porting

Resolved! Sim card disconnected

Sim card is being read as disconnected and i can only make "emergency calls". I have cleared my cache, swapped sim card slots and restarted multiple times but still no change. Can anyone help please?

BT to EE - Phone number not updating

My partners BT phone contract was moved to join onto my EE account this week, and I was told that nothing would be needed in terms of a PAC code - simply change over the sim when it arrives and her number will move over - all done their end apparentl...

Resolved! Re: PUK code

Hi my sim has been blocked and I need a PUK code, the info does not match up with what’s on my ee account and of course I can’t call ee, my partner has tried ringing off his phone but still no help, any idea how to get a code

Emergency calls only

I've just changed my pay and go sim to monthly few days ago but have just requested to go back to pay and go and whilst on the phone it cut off and now says emergency calls only and says sim1 provisions only and say no longer registered so can't make...

SIM card

Good morning I've had my phone repaired and since I've had it back my sim isn't working and is asking about eSIM which I've never had I've put it in other family members phones and works..can you change my plan back to sim only and not eSIM many than...

Phone working off both old / new number still

Need help Moved across from 02 and moved my phone number with me Phone all up and working and getting messages with no problem however when I reply to the its showing number EE number and not my old 02 number that I moved across. Old O2 number is liv...

I need pack code

I’m leaving EE they not supporting Ukraine!

I need one E sim

Hi I need one E sim

Unable to Download esim

HelloI have today been trying to download an esim to my pixel 9 however it keeps failing to download and I keep getting the following error in the EE App i am trying to swap over me my old phone which has an esim to my new one and this keeps coming u...

Resolved! Non-EE SIM into EE contracted phone

Hi,I have an EE phone contract.I want to do the following :1 - remove the SIM from my existing EE Google handset and place it into a new handset I have purchased.2- Use my soon to be old EE Google phone with a new,non-EE SIM My questions are - will t...

SIM cards & Porting

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