22-06-2023 01:08 PM
The how to unlock or find your PUK code is outdated in the community forum. To find your PUK code, just to to account settings and scroll down and you will see a PUK code for your device. Make sure the number shown in the box at the top of the page is the number for the device you are trying to find the PUK code for.
Solved! See the answer below or view the solution in context.
22-06-2023 03:18 PM
You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.
22-06-2023 01:52 PM
Where are you seeing this? The instructions seem clear and different to what you've posted on the EE website.
https://ee.co.uk/help/my-account/pay-as-you-go/how-to-unblock-your-phone-with-a-puk-code2
Thanks,
Alex
22-06-2023 03:18 PM
You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.
31-07-2023 01:05 PM
Hi .When I'm going to MENU I don't have a option account setting. I only have Home ,Shop ,help and Business.Please help.I contact ee but they can't help.
31-07-2023 01:11 PM
Hi @basiek2010,
Welcome to the EE Community. 🙂
Tap here to view your PUK code.
Hope this helps.
James
31-07-2023 01:20 PM
Hi James.
Thank you so much for your help.My phone is working now.Hurray.
31-07-2023 01:24 PM
No problem @basiek2010 🙂
James
08-08-2023 03:21 PM
This worked finally.
I had the same problems as above as it's not displayed as described in the EE help.
https://ee.co.uk/plans-subscriptions/mobile/settings-permissions
That's the page you want to go to
Your puk will be displayed there about half way down.
13-08-2023 10:51 PM
There is no option under Menu to get to Account settings!
13-08-2023 10:55 PM
Not helpful at all . Your solution doesn't work.