Puk code

Wholenut · ‎22-06-2023

The how to unlock or find your PUK code is outdated in the community forum. To find your PUK code, just to to account settings and scroll down and you will see a PUK code for your device. Make sure the number shown in the box at the top of the page is the number for the device you are trying to find the PUK code for.

XRaySpeX · ‎22-06-2023

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Alex_M · ‎22-06-2023

Where are you seeing this? The instructions seem clear and different to what you've posted on the EE website.

https://ee.co.uk/help/my-account/pay-as-you-go/how-to-unblock-your-phone-with-a-puk-code2

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

XRaySpeX · ‎22-06-2023

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

basiek2010 · ‎31-07-2023

Hi .When I'm going to MENU I don't have a option account setting. I only have Home ,Shop ,help and Business.Please help.I contact ee but they can't help.

James_B · ‎31-07-2023

Hi @basiek2010,

Welcome to the EE Community. 🙂

Tap here to view your PUK code.

Hope this helps.

James

basiek2010 · ‎31-07-2023

Hi James.

Thank you so much for your help.My phone is working now.Hurray.

James_B · ‎31-07-2023

No problem @basiek2010 🙂

James

JustMattB · ‎08-08-2023

This worked finally.

I had the same problems as above as it's not displayed as described in the EE help.

https://ee.co.uk/plans-subscriptions/mobile/settings-permissions

That's the page you want to go to

Your puk will be displayed there about half way down.

Ninpin · ‎13-08-2023

There is no option under Menu to get to Account settings!

Ninpin · ‎13-08-2023

Not helpful at all . Your solution doesn't work.