SIM cards & Porting

Resolved! Transferring eSim to new Android device requires code via text

I'm setting up my new Google Pixel 9 XL phone with an eSim from EE. I had an eSim in my old Samsung 22 Ultra which I no longer have. I had to pay 50p for a new eSim (why?). Now it's asking me to activate the eSim in my phone. To do this I will receiv...

Resolved! Faulty SIM

My phone isn’t recognising my SIM card and displays ‘no sim’. I took my phone into an EE store and have been told I need a replacement SIM card. They couldn’t do this in store because I didn’t have physical ID, only a photograph. I can not call EE as...

Transfer old number +PAC code

I'm going to be transferring my old number to my new EE plan using a new SIM card and pac code from BT.I've looked on the how to page https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-number-to-eeBut the...

Resolved! SIM Card

I ordered a SIM card for my daughters phone, after the old sim card stopped working. I've put the new SIM card in, and it now recognises that it is an EE card, but it says Emergency Calls Only. Do I have to wait 24 hours for it to activate, or is t...

Resolved! Smashed I phone 13 no sim

Hi, my daughter has smashed her i phone 13 to bits, it has no sim. We have an old SE how do i connect her number and data to the SE phone? I have no idea... Her upgrade is due May. Thank you

Resolved! New customer - need eSIM

Hi thereI'm a GiffGaff customer with an eSIM on an iPhone 16 Pro Max.I just now created an account with EE for an Unlimited SIM plan / £27.00 / 24 months.But when I signed up there was no option to ask for an eSIM?It says a physical sim will be sent ...

EE won't give me a PAC code

Good evening everyone I'm hoping someone can enlighten me and explain to me and give me an explanation. My contract expires in 12 days and I have already given EE 30 Days Notice due to not agreeing on a new contract so today I requested a PAC code an...

Resolved! eSIM Help

Hi, Ive converted my sim to an eSIM. I now have no signal and keep getting error activating messages. I’m trying to do this via EE app, additionally but they’re trying to text me a code but I can’t get this with no signal. I had no signal issues pre...

Resolved! Convert my nano-sim to esim

Hi friends,I have just started using the new iPhone and I want to convert my ee nano sim to eSIM in order to use my ee number. And I can not find any ‘covert to eSIM’ settings that can help me.Bests,Dean

Resolved! Advice before switching iPhone AND Apple Watch from Vodafone to EE

Hi, new member in communities ....first post.I have a couple of SIM contracts already with EE that i switched to easily from other providers. All smoothly done.They are part of the discounted monthly options you get when you have broadband and i wish...

SIM cards & Porting

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