SIM cards & Porting

Converting eSIM to SIM

My son has accidentally selected to convert his SIM to an eSIM and now his sim is showing as inactive.Is there anyway he can reserve this? Or how does he fix the issue as he cannot use his phone unless on WiFi now.

eSIM help

Hi I have taken out a new pay monthly contract with EE and selected an eSIM. When I received the QR code and scanned it, it got hung on activating. After several calls to EE they keep saying they have reserved another one for me and to wait a further...

Resolved! SIM card not received

I booked a SIM card on the EE official website on September 10th, 2024. The website stated that it would be delivered within one to two working days. However, it is now September 14th, and I have not received any updates, including SMS notifications ...

Resolved! Esim on an old phone

Hi, I am abroad for a while (EU) and I want to use an old phone to add an eSIM from the country I am currently in. That old phone doesn't have a sim card anymore obviously and only the wifi works on it. Can I still add a foreign Esim to it? Because ...

Can I use my temp sim while my main number gets ported from Lebara to EE?

Hello,I opted to port from Lebara to EE on Friday around 5:45PM and put in a request. The store employee gave me a sim which has a different temporary number. Can I start using that temp sim or using that temp sim will delay the porting process?My Pa...

Resolved! Dual SIM

Hi there!I was wondering whether it is possible to have a physical SIM card with O2 with my number while also having an EE eSIM where I transfer mobile data to. I would routinely be buying pay-as-you-go data to keep both SIMs active. Would this be po...

Resolved! Can I wait a few months to port my number to EE?

Hi there I have a contract with another mobile provider that runs out in a couple of months. As the signal is so bad where I live, I would like to get a new SIM only contract with EE and use the SIM in my dual sim phone for a couple of months while m...

My Sim card is broken

My Sim card is broken and I need code for my WhatsApp. I don’t know what I have to do.

Esim installation issue

Hi all,I recently (14/09/2024) swapped to EE from O2. I'm keeping my old phone number and I tried the installation of the esim. I installed the esim using the QR code and the installation worked but for some reasons I wasn't able to make calls or use...

Resolved! Suspended account

Hi, I initally bought a EE pay as you go sim from tescos for 15 pounds with 25 GB. This sim was unable to call and wouldnt connect to the internet. I called EE the next day to find that the card was suspended at no fault of my own. They then advised ...