Re: Lost my phone
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11-01-2025 03:43 PM
how to get new replacement sim
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12-01-2025 08:33 AM
Hi @Kameshkumar
Welcome to the community.
If you have lost your phone, there are two ways to get a replacement SIM.
One is to give our customer service guides a call from another phone, and they can suspend the lost SIM and arrange for a replacement to be posted out to you.
Alternatively, if you are the account holder and have an EE store nearby, you can go in store with photo ID (either a driving licence or passport) and they will activate a replacement with your number.
Michael
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12-01-2025 08:33 AM
Hi @Kameshkumar
Welcome to the community.
If you have lost your phone, there are two ways to get a replacement SIM.
One is to give our customer service guides a call from another phone, and they can suspend the lost SIM and arrange for a replacement to be posted out to you.
Alternatively, if you are the account holder and have an EE store nearby, you can go in store with photo ID (either a driving licence or passport) and they will activate a replacement with your number.
Michael
