Re: Lost my phone

Kameshkumar
Visitor

how to get new replacement sim 

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @Kameshkumar 

Welcome to the community.

If you have lost your phone, there are two ways to get a replacement SIM.

One is to give our customer service guides a call from another phone, and they can suspend the lost SIM and arrange for a replacement to be posted out to you.

Alternatively, if you are the account holder and have an EE store nearby, you can go in store with photo ID (either a driving licence or passport) and they will activate a replacement with your number.

Michael

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1 REPLY 1
Michael_D
EE Community Support Team

Hi @Kameshkumar 

Welcome to the community.

If you have lost your phone, there are two ways to get a replacement SIM.

One is to give our customer service guides a call from another phone, and they can suspend the lost SIM and arrange for a replacement to be posted out to you.

Alternatively, if you are the account holder and have an EE store nearby, you can go in store with photo ID (either a driving licence or passport) and they will activate a replacement with your number.

Michael