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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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I accidentally deleted my eSIM

Hi, I accidently deleted my eSIM, I still have the physical sim but am unable to get it working. I need to recover the sim asap as I am currently abroad and return home tomorrow. Can someone please advise.

Resolved! PAC code not working

I’ve received my new EE phone today and tried to start the process to port my existing number from Vodafone.The pac code given to me 5 days ago isn’t being recognised by the EE transfer my number form.I’m attempting this at 18:30 on a Thursday evenin...

Sim Disaster

Hi,I need help on what to do. I have accidentally switched to eSIM and then tried to switch back to my physical sim by deleting my eSIM. Then I realised I have made a mistake. Someone help me please!

K_P1 by • Investigator
  • 420 Views
  • 3 replies
  • 0 Helpful

I am not receiving messages on iphone

I recently joined EE and had my number transferred. So far, it seems that the transfer is done. However, I am not receiving messages on my number, although the data, iMessage, and FaceTime are working fine. I have tried resetting my network settings,...

Tama0112 by • Investigator
  • 646 Views
  • 4 replies
  • 1 Helpful

How can I get my eSim

I have a physical EE sim card, and I want to convert this physical sim to eSIM for using on my iPhone 14 pro, but I can't find the entrance to download the QR code of esim. What should I do?

Zijuan by • Investigator
  • 21215 Views
  • 8 replies
  • 5 Helpful

Resolved! Photo ID

Can a UK issued BRP (biometric residence permit) be used as a photo ID for picking up my SIM card?

Jai04 by • Visitor
  • 495 Views
  • 1 replies
  • 1 Helpful

Resolved! Switching from O2 to EE

I recently signed up to EE on Saturday 28th September switching from o2. Gave the salesman the PAC code to switch number. It’s now Wednesday 2nd October & it’s still not been switched over. also I have NO phone or data service at all  so I can’t cont...

IanBou83 by • Investigator
  • 1777 Views
  • 9 replies
  • 2 Helpful

Resolved! PAC Code not recognised

Hi,I'm trying to switch from EE to a new provider but the PAC code is not recognised on the new providers' site. I spoke with their CS, who said it is not a valid code. I went through the process again and was issued the same PAC code (today). I've b...

Damien30 by • Visitor
  • 488 Views
  • 1 replies
  • 1 Helpful
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