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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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5GSA iPhone 16 Pro Max

I’ve got a 16 Pro Max, on a plan purchased in September 2024 (after the 5GSA was cited as supported) and can’t enable it on my device. The iPhone says the sim is not supported and to contact EE. EE wants to shift me to a eSIM, but I’m not too confide...

gbotley by • Contributor
  • 4854 Views
  • 20 replies
  • 2 Helpful

Out of contract sim port to another EE sim

Hi, my old sim is out of contract, i have another contract that has 18 months to run, Id like to port my out of contract number to the in contract sim and then cancel the old sim. I read that EE wont port numbers between contracts and it would only b...

swac3 by • Established Contributor
  • 537 Views
  • 2 replies
  • 1 Helpful

Phone number

Hello I haven’t used my phone number in years, is there anyway I could get it back? As I need it to verify and get into my emails.

yayisaac by • Visitor
  • 459 Views
  • 2 replies
  • 2 Helpful

How do I get a replacement SIM?

I have lost my phone and need to order a new SIM, but I have no idea how to do that.The EE advice is helpfully to CALL their customer service team. I mean, what? I'VE LOST MY PHONE, PEOPLE!Can anyone give me a clue please? 

New number - app not compatible with my phone

Hello everyone,I have 2 issues:1) I want to buy a 1-month contract sim, but I do not have a personal contact number to fill in the requirement field. I have only a greek mobile number that will be 14 digits length, but it asks for 11. May I use a con...

New customer, no sim activation?

I'm having activation issues, just received  new SIM this morning and placed it into my iPhone 15 pro max, but there is no signal whatsoever!I am a new customer moving from Sky and getting rid of my old number, so new ee sim with new mobile number, b...

eSIM not working

I’ve reset my settings and my eSim disappeared, and when I tried to activate it on EE app turned to no signals and the phone number changed to 00000000000. I’ve tried the replace eSim, however, I couldn’t receive the “ONE PIN” thing as I don’t have s...

Lack of traditional voice since IMISDN port

Evening All,After porting a number across from her old network to EE my wife has been unable to make traditional phonecalls in an area where previously she had a good strong signal to the BTS.  She now has to rely on WIFI calling.Any suggestions on w...

BJM14 by • Investigator
  • 785 Views
  • 9 replies
  • 1 Helpful

SIM NOT WORKING

i've redone a sim and it's a replacement sim that is my same number is not letting me make calls or texts and no signal is showing up

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