SIM cards & Porting

Text messaged are going out with temp EE no after porting is complete

Hello,EE texted and confirmed this morning that my existing number transfer to new EE plan is now complete but my outgoing text are still going thought the temp EE number.Is this a common issue after the porting has been complete? if yes, how can I r...

Resolved! Moving to Sim only contract

Hello, my phone contract is due to end and I’ve just upgraded online to a new sim only contract. On my email it says I’ll receive a new SIM card in the post, but I’m currently using an eSIM. Will it not just swap over to the new contract terms, using...

I have PAC code. I want to join EE.

Resolved! PUK CODE that my some car is not working

I can’t receive not phone call or a sms that’s why I’m stick and I can’t find my PUK CODE to activate my SIM card again

Resolved! eSIM for mobile data, regular SIM for calls question

I have recently bought an EE SIM to replace another network where we get really poor mobile data. The EE SIM is great, 5G, good speeds etc. Unfortunately my mobile number is tied to the other network on a 24 month contact (too late to cancel, was ok ...

Converting eSIM to SIM

My son has accidentally selected to convert his SIM to an eSIM and now his sim is showing as inactive.Is there anyway he can reserve this? Or how does he fix the issue as he cannot use his phone unless on WiFi now.

eSIM help

Hi I have taken out a new pay monthly contract with EE and selected an eSIM. When I received the QR code and scanned it, it got hung on activating. After several calls to EE they keep saying they have reserved another one for me and to wait a further...

Resolved! SIM card not received

I booked a SIM card on the EE official website on September 10th, 2024. The website stated that it would be delivered within one to two working days. However, it is now September 14th, and I have not received any updates, including SMS notifications ...

Resolved! Esim on an old phone

Hi, I am abroad for a while (EU) and I want to use an old phone to add an eSIM from the country I am currently in. That old phone doesn't have a sim card anymore obviously and only the wifi works on it. Can I still add a foreign Esim to it? Because ...

Can I use my temp sim while my main number gets ported from Lebara to EE?

Hello,I opted to port from Lebara to EE on Friday around 5:45PM and put in a request. The store employee gave me a sim which has a different temporary number. Can I start using that temp sim or using that temp sim will delay the porting process?My Pa...