SIM cards & Porting

Deactivated eSIM

I haven't been able to use my cell phone for almost a week because I accidentally deleted my eSIM and have been trying to reinstall it again several times. Still, when I try to do this online or through the EE app, the system sends the installation c...

Added 2 SIMs to existing Broadband Plan - only 1 showing?

Hi,I'm an existing Broadband customer, and decided to port both my wife and I's numbers over from Vodafone, taking advantage of the existing customer discount.I logged into my account, and went through the process of my line (entering phone number I ...

New SIM Card. Unwanted new number!

I upgraded my mother in laws plan via chat. She is not tech savvy and I use my email to enable the account and upgrade etc. With the upgrade I was told that a new sim would be delivered. I checked that the number would not change. Unfortunately (or f...

SIM card problem

I think my SIM card has been disabled as I cant make or receive calls or text. Am waiting for a replacent card but have no way of contacting or receiving texts/phonecalls and there has been dodgy activity from an unknown phone which seemingly has acc...

Still waiting on number transfer

Mine is the same I’m moving my number from 02 to EE. PAC number was taken on Wednesday and I received phone Thursday evening. Was told number would be transferred by today and it still isn’t done it’s getting annoying now and EE in Craigavon don’t an...

SIM not working

My number didn't convert to ee

It's already 48 hours gone but it didn't convert to ee network. It's very bad service of ee. 

New sim

Does anyone know if there is webchat for Ee if so I do I get onto it without ringing