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Why do EE make it difficult to transfer from a business to personal tariff?

PhilDesanex
Explorer

‎30-08-2024 04:41 PM

We are well out of business contract on 2 sim only numbers. EE now offer a good personal deal so I wanted to transfer both phones to personal and take advantage of the lower tariff. I was informed that, if I transferred to a personal tariff, I would have to continue paying my old tariff for a further 6 months before I could get the better personal tariff. Is this true? It makes no sense whatsoever. I have requested PAC codes for both numbers as it seems we will now be leaving EE for a new provider.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-08-2024 05:07 PM

Well, you need to see out your current contract to its min. term as you committed to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎30-08-2024 06:30 PM

If you are within your minimum term, then using a PAC will incur early termination charges.

When does your minimum term end?

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