Number porting issues

[Kirstylouise333]

Can you let me know if you managed to resolve this issue I have the same issue right now and I don’t know what to do to fix it.

[Katie_B]

Hi @Kirstylouise333. 

Thanks for coming here. 

When did you request to move over to pay monthly?

Have you tried restarting your device?

Speak soon, 

Katie

[Kirstylouise333]

I did it today and soon as the number got changed it cut me off the phone call and now I haven’t got any service or can’t receive phone calls or messages, do you think there is something wrong with my account and yes I have done everything to try and get it to work like areoplane mode and restarting and nothing has happened

[Ellieroseag]

I messaged the EE live chat, they helped me resolve it their end.

they will instruct you to reset your network settings. And they will also reset it from their end, then it should work!

[Katie_B]

Thanks for confirming @Kirstylouise333. 

I would recommend following the steps provided by @Ellieroseag. 

Our customer care team will be able to look into your account further.

Katie

[Kirstylouise333]

How do you message on a ee live chat? And what do I say 

[Chris_S]

Hi @Kirstylouise333 Do you have access to your My EE app? 

You can speak with our live chat team by logging in to your EE App. Please select 'Help' on the tab at the bottom, you will then see the option to message us.