The EE Community

I have ordered a phone and no confirmation

I have ordered a phone and payed the deposit I haven’t received a confirmation email so can’t track it. It’s also not showing in my orders it just says page unavailable. The money has been taken fro my bank,should I be worried 

Subject: Extremely Poor Service Experience and Miscommunication

I am extremely disappointed with the service I received from EE. I have encountered multiple instances where I received conflicting information from different representatives—many of which turned out to be false. This reflects poor training and inade...

Bill

Why is my bill £78

EE GameCard Incorrect PIN

Hi, I received a text this morning with the £50 EE GameCard voucher for the switch 2 bundle I recently ordered. When I try to redeem it tells me the PIN is incorrect. Can someone please help me resolve this?Thanks.

Updated to eSIM card Now now no service

Suspended account

I have received a notice that my account is suspended and my bill needs paying on my app. I’ve gone to pay but it’s then saying I’m all paid up, but my phones definitely disconnected as I can’t call anyone. 

Why doesn't my voicemail work?

I've been made aware that my phone doesn't have a voicemail so nobody can leave a message.How do I set voicemail up? I've tried going into it and recorded a personal message but it's not activated at all. 

10£ pack pay As you go

Hello. I’ve just bought 10£  pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...

Coverage in Queslett and Pheasey

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.  Our engineers ...