Hello
I purchased the iPhone 14 pro max through the apple store & also wanted to upgrade my EE sim plan once the phone arrived. I was due an upgrade for over a year so didn't think it'd be an issue.
The phone arrived & I set it up as normal copying everything from the old phone to the new one. The only difference was I changed my sim card to an esim.
I then visited the my EE app to upgrade, however it now says i can not upgrade. I only want upgrade my sim/esim plan & not the phone itself so am not sure why I'm not able to upgrade the plan.
Any help would be massively appropriated.
