Vodafone Issue

[Jginger-7big]

I am having trouble with Vodafone which is now onecom and they will only give me the pack code if I pay £2000.00 ,

Vodafone you can’t get in touch with anyone 

[Jginger-7big]

I have been trying to find why I was getting charged as a business account as as I have gone through my bills it says business ,but when I ring them they say it is a business account ,and when I say it is not they change and say it is personal i have it on tape them saying when they first answer it is a businesses account 

i have rang them and they say that it is not but why does it say on my bill from Onecom business 

and they tell me I am wrong,  I have sent them the bill from. 2022  and it say bus in the account box so why ?

[Schockwave]

@Jginger-7big , we actually would not have the solution here, but you say you have sent them the bill from 2022 which says bus in the account box, which to me means business abbreviated. Did you not query it? It also is a business company, not personal company.

You will have to take it up with the Onecom company, not Vodafone, as they are two different companies, just like BT and EE.

[Jginger-7big]

At the time of the charges I was having problems with my depression and living at the time I didn’t want to live ,I was in a wheelchair for the rest of my life which is very hard and I still have problems, I am trying to cope,

[XRaySpeX]

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@Jginger-7big wrote:

it looks like Vodafone only sells you the equipment and they send the bill to Onecom 

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No, Voda is a full-blown mobile network that they sell, provide & bill for it themselves. 

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@Jginger-7big wrote:

I didn’t join Onecom I was with Vodafone for years and then told that your dill is now with Onecom, 

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Who told you & how? Did you receive an unsolicited phone call purporting to be from Voda? Sounds like you have been mis-sold, mis-represented, scammed or conned.