Verification code issue
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29-06-2022 12:21 AM
Hi
I recently ported my number from Lycamobile to EE. Now, i am unable to receive verification codes from Whatsapp and My EE app.
How to resolve this issue?
Solved! See the answer below or view the solution in context.
Accepted Solutions
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30-06-2022 10:36 PM
Thanks for your concern. The issue was resolved automatically after 24 hours.
Now everything is working fine.
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29-06-2022 08:03 AM
Hi @Rooma.
Welcome to the EE Community.
Are you able to make and receive calls and texts from other mobile numbers?
Do you have a signal on the phone?
Jon
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29-06-2022 08:23 AM
signals. But no verification codes from Whatsapp and My EE app.
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29-06-2022 08:38 AM
Thanks @Rooma.
Can you try restarting your phone?
If this still doesn't work I'd recommend getting in touch with our Customer Care team so they can check your preferences on your account.
Jon
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30-06-2022 10:36 PM
Thanks for your concern. The issue was resolved automatically after 24 hours.
Now everything is working fine.
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01-07-2022 08:12 AM
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01-07-2024 07:57 PM
Hii,can I àsk what did you do to receive verification code?
