Hi,
Sorry if this is long winded but to get an answer I probably need to provide context.
I upgraded from an iPhone 15 Pro Max to an iPhone 16 pro Max.
I’ve already had experience upgrading via esim I know that it should be a seamless process.
I Started having difficulties immediately when trying to do the swap. The Esim from my old phone was not transferring to my new phone.
I contacted EE on Christmas Eve to try to resolve the issue and it seemed to be resolved.
I had already downloaded all of my data from the cloud onto my new iPhone so I proceeded to erase the data from my old phone ready to trade.
However when I try to use my phone, I have absolutely no service. Even Wi-Fi calling is not available. I can’t call 150.
I’ve tried on the app trying to install the esim and repeatedly get the same message. see below. I’m going round in circles.
My husband and son both received upgrades for Christmas and immediately started to have the same problems. However, I was able to stop them from erasing their old phones, but they cannot use the new Upgrades.
I believe that issue stems from the fact that all 3 upgrades had been ordered the week before and due to an error with DPD were never delivered and sent back to EE therefore our upgrades had to be sent back out again.
The issue is particularly problematic as I am disabled and have seizures. It’s not safe for me to have no Access to a phone. Its my lifeline, fall detector and location. I’m unable to leave the house. This therefore goes beyond simple impatience in wanting to use my phone.
